Dear mr Scott
Thank you for sharing your feedback on your recent experience with the Lion and Safari Park tour facilitated by MoAfrika Tours. We deeply value your insights and take your concerns seriously as they guide us in enhancing our services and ensuring our guests have enriching and memorable experiences.
We understand your concerns regarding the naturalness of animal enclosures and the photography challenges you faced. MoAfrika Tours collaborates with various attractions to offer our clients diverse experiences, carefully selecting those that uphold ethical practices and contribute to conservation efforts. The Lion and Safari Park is chosen for its educational value and efforts in animal care, aiming to provide safe and respectful wildlife encounters. We appreciate your perspective and will take it into consideration as we continuously review our tour offerings.
Regarding your experience with the enclosures and feeding practices, these measures are in place to ensure the well-being and safety of both the animals and visitors. The park strives to replicate natural habitats as closely as possible while providing necessary care. However, we understand that this may differ from the experience found in open reserves like Kruger, Chobe, or the Serengeti, which offer a different kind of wildlife viewing experience.
We regret to hear that the tour did not meet your expectations and felt lacking compared to larger reserves. MoAfrika Tours is committed to providing a broad range of experiences, from the intimate encounters at specialized parks to the expansive adventures in Africa's great national parks. Your feedback is invaluable in helping us refine our tour selections and improve our service.
Should you wish to discuss your experience further or have any suggestions on how we can enhance our tours, please feel free to reach out to us directly. We are here to listen and ensure that all our guests leave with positive impressions and cherished memories.
Thank you once again for choosing MoAfrika Tours. We hope to have the opportunity to serve you again and exceed your expectations.
Warm regards,
Anthony
MoAfrika Tours