Dear Deborah_T, Thank you for taking the time to leave a review about your recent experience. We're so sorry to hear it fell short of expectations, and we sincerely apologize for the late start and the guide's performance. You're right, seeing the check-in time, we can confirm the tour only began 10 minutes late as we had two groups of guests running late. However, any delay is unacceptable, and we understand how frustrating that must have been. We also take your concerns about the guide very seriously. Upon further investigation, we learned that unfortunately, one of our guides was experiencing a medical issue that impacted their ability to lead the tour as usual. This is certainly not the experience we strive for, and we apologize that it affected your enjoyment.
We'd love to turn this around for you! We'd be honored to invite you back for another Haunted Pub Crawl tour completely free of charge. This way, you can experience the tour as it's meant to be – informative, entertaining, and a little spooky!
Our guides are passionate storytellers who love sharing Key West's haunted history. We're confident you'll have a much more enjoyable experience on your next ghost tour adventure.
If you'd be interested in joining us again, please feel free to reply to this message or contact us directly at (305) 998-8599. We look forward to hopefully showing you the true spirit of our Key West Haunted Pub Crawl and Ghost Tour!