Dear Basma ..
This did not happen at all, and the instructions were not followed by you, and we did not ask about personal things!!. you had a first reservation, and it was canceled by Viator, and the flight was canceled because it was delayed in the boarding. and we book for you again .
The tour was booked late, and there was no pick up point or place. you called suddenly from the airport, and you were provided with a car and a guide in 20 minutes, As for the guide, even if it is from another company, we always have an alternative. This is not the main problem . The most important thing is to have a guide with you and you DID .you finished the tour at 10 or 11, and we took you to 5 different restaurants, each one you refused, telling us you doesn't want to eat here !!!
On the second day, you were given a Nile cruise by felucca FOR FREE
And you threatened us more than once, and this is no longer a tourist business at all
Thank you for not telling the truth .