Dear valued guests,
Thank you for the feedback on your recent tour. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. We apologize for your experience not meeting your expectations and that the chemistry with your guide did not seem the best. However, during the tour you’ve visited all the sites mentioned in the tour itinerary and your guide did not rush you; if you wished, you would have been welcome to spend more time on the sites.
Happy to hear you considered the second day to be better.
Please be assured that all your feedback is well received as we always strive to improve our services and we hope to welcome you back nonetheless.
Sincerely,
Ragab El Motgalye