We're deeply sorry if something didn't go as you've expected, but we'll go through your comment and explain everything as it should be so everyone can be aware of the situation.
******- Limited time at Ait ben haddou:***** The distance from Marrakech to Ait ben haddou is 181 km each way, in a very curvy and difficult road, where drivers can not exceed 40km/h to 60km/h max, which means that the time is very restricted as you'll be travelling for 362 km during 1 day.
******- Driver barely speaking englihs:****** Most important thing to remember is that the driver is not a guide and only a driver that needs the skills to drive through the Tizi N'Tichka road (one of the hardest roads in Africa and the world) and in the safest way possible. There is a guide in the Kasbah of Ait ben haddou which is the highlight for the group tour and he speaks fluent english french and spanish. Otherwise you'd have taken the private trip where the driver can explain and have chat with you as the minivan is smaller.
******- Ouarzazat visit:***** We wish we could have skipped Ouarzazate as this is not anymore the charming city of the 70's and 60's but became a normal moden city, but please check the reviews? whenever we skip Ouarzazat people start complaining and giving one star. Again, this is a budget shared tour and you could have taken the private one to get the best possible options to chose where to go and stop.
******- Restaurants:****** You're free to go to any restaurant and it's even written in the description that you're not forced to follow the driver or the guide to anywhere and you can report it in case you were forced and necessary actions could be taken on spot, also we're available 24/7 with the best customer service possible.
******- Scary way back:****** Surely it would be scary as this is a small and mountainious road with curves and plenty of hills and ups and downs, so this would be felt scary if you're not used to it, andd this is why the driver needs to be skilled and focusing on the driving instead of talking. We're sorry for the traveller who hit his head but it was not reported, so, so far we can not be sure of what has been said.
******- Drop off:****** You're dropped off at the closest spot to your hotel accessible by a vehicule because you're located in the old town.