Dear Ketija
We have notified you that your hotel is located outside Marrakech and there is a supplement to pay in order to arrange the pick and drop off. We also gave you the option to arrange your own transportation to our meeting point in Marrakech however we did not get any reply. Reviews are to share your tour experience with fellow travellers. For your information, we have been awarded excellent certificate for the last 5 years foe our excellent customer service record. The 400 dirham covers the pick up and drop off from your hotel outskirt of Marrakech.