Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe
boating adventures is our highest priority, and we are very sorry to hear that your experience was
anything less than wonderful. We are looking into every aspect of your trip to find where we fell
short so that we can address those issues immediately.
We are family orientated activity, and many of our passengers are large families. Our captains
and crew are fully-trained on ocean safety and customer service. Our record shows that the safety
and care of all our passengers is our top priority. We are sorry if the crew appearing anything
but fully prepared and safety orientated. Many of our reviews on trip advisor compliment the
crew on their good attitudes, service and attention to safety.
We strive to provide stellar customer service to all our passengers and guests. While over 90% of
our reviewers rate us as excellent or very good, we appreciate and value all feedback our
customers choose to provide. We love taking guests out to experience Maui's amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.