I’m sorry to hear about your experience, Amanda. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.
It sounds like we missed some critical information when processing your insurance coverage for this visit–please reach out to us so that we can make it right. It’s also unfortunate to hear about the delay in tour departure time due to Major accident on the road and stuck in traffic. We also provided full refund and will be credited 2-3 working days
Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!