Thank you for taking the time to leave us a review. Even if it’s not the desired result. But I have some questions. The route the bus goes for the Plantation tour they are three different posted speed limits 60 in the city 70 mph across Lake Pontchartrain and 65 the rest of the way to the Plantation. But our buses are equipped with governors that means the engine stalls out at 70. My other concern is the time that you said you were picked up. We are one of the only companies in the city that runs a combination of tours so all of these times have to be spot on. If you were picked up an hour later, after 8 o’clock, the tour could not even operate. It’s just too late. Now you have a pick up window between 8 AM and 8:30 We always suggest everyone be ready for eight. There are so many times that we get calls saying that the bus is late if it’s not there by 8:00 AM but technically your bus is not late until after 8:30 AM We go from hotel to hotel making stops. It’s impossible to have a bus at each hotel to pick up guest at 8 AM. So we have a pick up window. Also, you mentioned that we left someone two minutes after departure time correct? But in the same breath, you mentioned that your driver was late do you not think that the customer should hold their self to the same standard as that they hold the company to? I think if my drivers do their job and the customer followers instructions this works every time. Perfectly. But we do take into considerations sometimes there are unforeseen circumstances that can cause customers to be late but we have never left anyone. My other concern is that you mentioned the driver speeding. And that is a concern of mine But not once did you mention he was driving erratic by Randomly switching lanes Running red lights Making illegal turns? Or in my opinion, the most important one following too close. I am so sorry for the experience that you had. That is not our objective. But it makes it difficult to reprimand a Driver that on the same day has multiple five star reviews. So as an owner, it leaves me in a gray area. I want to please the customer, but at the same time I have to reprimand the driver that has a defense because he will definitely show me the other five star reviews on the day in question. So I hope you kind of see my dilemma as an employer. But unfortunately, you did not get your desired results and for that we are totally sorry. I wish things would have turned out different. But thank you for even taking the time to leave a review, even if it’s less than five stars. Anytime I receive reviews like this is a cause for concern. I often wish I could screenshot all of the five star reviews we receive on this day. So reviews like this put me in a tough place when I get so many five star reviews on the same day. And that is not to say that your concerns are not valid. We take each review into consideration unfortunately, you did not get the desire result, and for that we are absolutely disappointed.