New York City

9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket

New York City, USA
9 11 Memorial and Ground Zero Tour with Optional 9 11 Museum Ticket

From $39.99

Select Date and Travelers

up to 24 hours before the experience starts (local time)

  • 1 hour 30 minutes to 2 hours 30 minutes (approx.)
  • Mobile ticket
  • Offered in: English


    What's Included

    • Narrated walking tour
    • Professional, local guide with personal connection to 9/11
    • Exclusive Skip the Line Access to the 911 Museum (if option Chosen)
    • Guided visit to the Ground Zero & 9/11 Memorial

      Meeting and Pickup

      Meeting point

      • 24 State St, New York, NY 10004, USA

        Please meet outside at 24 State Street Across the street from Battery Park. Our guide or tour concierge will be there 15 minutes before the tour. Take to 1 or 1 trains to Whitehall Station Fulton Cross the street from battery park & We will meet in front of Starbucks

      End point

      • 9/11 Memorial & Museum
        180 Greenwich St, New York, NY 10007, USA

        Tour ends at the 9/11 Memorial

      What To Expect

      Additional Info

      • Confirmation will be received at time of booking
      • Not wheelchair accessible
      • Stroller accessible
      • Service animals allowed
      • Near public transportation
      • Most travelers can participate
      • This tour/activity will have a maximum of 20 travelers

      Cancellation Policy

      You can cancel up to 24 hours in advance of the experience for a full refund.

      • For a full refund, you must cancel at least 24 hours before the experience’s start time.
      • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
      • Any changes made less than 24 hours before the experience’s start time will not be accepted.
      • Cut-off times are based on the experience’s local time.

      Frequently Asked Questions

      The answers provided below are based on answers previously given by the tour provider to customers’ questions.

      Filter by:

      Q:Where is the meeting location for the Ground Zero 911 Memorial tour?

      A:The tour meets in front of the Starbucks across the street from Battery Park located at 24 State Street in Lower Manhattan. Please be sure to arrive at least 15 minutes prior to your tour start time.

      Dec 2022

      Q:How can I get to the meeting location?

      A:The nearest subway station is South Ferry (1). From there, walk north on State Street and you will see the Starbucks across from Battery Park just after Pearl Street. You may also take a taxi or ride share service.

      Dec 2022

      Q:Is there parking available near the meeting location for the Ground Zero tour?

      A:There are several parking lots and structures near the starting point. Parking rates apply and may vary. For convenience, you may wish to take public transportation, a taxi, or a car service, such as Uber or Lyft.

      Dec 2022

      Q:How early should I arrive for the Ground Zero tour?

      A:Please be sure to arrive at least 15 minutes prior to your selected departure time.

      Dec 2022

      Q:What is there to see at the 911 Memorial?

      A:Located at the World Trade Center in New York City, the 9/11 Memorial Museum tells the story of 9/11 through media, narratives, and a collection of monumental and authentic artifacts, presenting visitors with personal stories of loss, recovery, and hope.

      Dec 2022

      Q:What is there to see at the 911 Museum (if option selected)?

      A:The 9/11 Memorial Museum invites visitors to learn about the history of the 9/11 attacks and 1993 World Trade Center bombing at the site where the Twin Towers once stood. The Museum’s dynamic blend of architecture, archaeology, and history creates an unforgettable encounter with the story of the attacks, their aftermath, and the people who experienced these events.

      Dec 2022

      Q:Is a guided tour of the 911 Museum included (If option selected)?

      A:Guided tours run daily, but require a separate ticket that must be arranged in advance directly with the museum. This tour includes admission only (if option is selected.)

      Dec 2022

      Q:Where is the 911 Museum located?

      A:The 911 Museum is located in Lower Manhattan just a few blocks north of Battery Park at 180 Greenwich Street New York, NY 10007.

      Dec 2022

      Q:What are the hours for the 911 Museum?

      A:The Museum is open Thursday - Monday from 10am to 5pm (hours subject to change.) Please be sure to check with the museum directly to confirm opening hours on your selected date.

      Dec 2022

      Q:Can we stay at the 9/11 memorial longer if we wish at the end of the tour?

      A:Absolutely! The tour concludes at the memorial, so you are welcome to remain as long as you wish.

      Dec 2022


      12 reviews
      Total review count and overall rating based on Viator and Tripadvisor reviews
      Reviews by Viator travelers.
      Showing 1-10 of 12 reviews
      Great tour
      Margaret_G, Apr 2024
      Cesar was great. He lived in New York 30 years and had great insight to the city. Nice tour of the surrounding area before viewing the World Trade Center grounds. Learned lots of fun historical tidbits.
      Best tour guide Leanne littlestone
      Haley_S, Dec 2023
      Leanne littlestone our guide was amazing. So informative and made everything exciting Highly recommend her
      Although weather wasn’t...
      zapong1221, Sep 2023
      Although weather wasn’t cooperating our tour guide Fabrice was excellent. Very knowledgeable with history !!!
      Don't use this company!
      Andrea_S, Sep 2023
      The tour guide left without us. We arrived in the church place and time for the start but no one around
      Very disappointing
      Judith_J, Aug 2023
      The tour was very disappointing because my son had just gone on the tour a couple weeks before and raved about it. First of all, your description says it’s approximately 2-4 hours. Our tour was 43 minutes. When it ended after 43 minutes, I asked our guide, Nina, if we had been on the wrong tour because I was expecting it to be quite a bit longer. The response was a simple shrug of her shoulders. I asked a simple question, which she was unable to answer. And there was absolutely no personalization based on her living in New York at the time. I think we could have done a better job on our own, with one of the many online guided walks.
      Best customer service!
      NELAM_N, Jul 2023
      We were booked for our tour on July 26, but because of our flight being delayed we missed the tour but was still charged for the tour because of the 24 hour cancellation policy They accommodated us the next day without a charge. Our tour guide Vivian was absolutely excellent. I highly recommend them.
      Fine experience
      Zimri_P, Jul 2023
      The guide was very knowledgeable, articulate and flexible. There were some logistical issues brought on by one of our party who was having physical difficulties and the guide did a great job bringing the parts of the group together and making it a successful experience.
      Very interesting
      MARIZA_A, Apr 2023
      Excellent guide. Thorough presentation of the American history. Focusing on the essentials. Learned a lot:
      Response from Host, Apr 2023
      Thank you for taking the time to write this review and to tell our future passengers about your experience with us. We hope to see you again.
      We Always use Viator, but this was way beyond disappointing.
      Judith_G, Mar 2023
      Gail was terrible. So disappointing. We were done in one hour. Minimum information was given. Example: walking by the Bull, we had to ask about it, otherwise, nothing. My son and grandson went on Statue of Liberty tour today. Their guide imparted so much information about 9/11 on that tour that we never got from Gail. So disappointed, as 9/11 tour was the reason we came all the way from California. Time for her to retire.
      It was a great jumping...
      Katie_O, Mar 2023
      It was a great jumping off point for our lower Manhattan escapades. We followed this with a ferry ride to Liberty and Ellis Islands, and continued the day by checking out Wall Street, City Hall, and a walking the Brooklyn Bridge. Check out Liberty Bagels too. 😋
      Interesting and informative
      Laura_B, Feb 2023
      We had an informative and engaging tour with Vivien. Recommended for anyone who is interested in hearing a more personal perspective on the events of 9/11.
      Response from Host, Apr 2023
      Thank you for taking the time to write this review it is greatly appreciated. We hope to see you again soon

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