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9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket
Badge of ExcellenceNew York City, USA
From $39.00
Select Date and Travelers
up to 24 hours before the experience starts (local time)
- 3 hours
- Offered in: English
Explore our promoted experiences
Overview
Get a better understanding of the September 11 attacks on New York City on this guided walking tour. With a guide by your side, visit the National September 11 Memorial and Ground Zero, and hear stories about the event that changed a country and the world. See the impromptu memorials that sprang up in St Paul’s Chapel, and visit the incredible reflecting pools and Fireman’s Memorial. There’s also an optional upgrade to visit One World Observatory, where you can admire the NYC skyline.
- Uncover the history of 9/11 on a walking tour to the September 11 Memorial
- See important sights, like St Paul’s Chapel, and the World Financial Center
- Hear heroic stories from a guide with a personal connection to the events
- Select a tour that works for you, with both morning and afternoon departures
Why Travelers Choose This Tour
This tour is a complete 9/11 Memorial and Ground Zero experience, and an optional One World Observatory visit.
What's Included
- Professional local guide with a personal connection to the events of 9/11
- Admission to the One World Observatory, IF OPTION IS SELECTED
- Guided visit to 9/11 Memorial and Ground Zero
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Meeting and Pickup
Meeting point
- 209 Broadway, New York, NY 10007, USA
Please meet our tour concierge outside St. Paul's Chapel on Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be wearing an orange hat.
End point
- One World Observatory117 West St, New York, NY 10007, USA
You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.
What To Expect
Get started by heading to St. Paul’s Chapel in Lower Manhattan where you’ll meet your guide outside. In the wake of the attacks on September 11, this church, the city’s oldest, became a haven for rescue workers and a place for mourners to find solace and pray.
Browse among the photographs and other memorabilia that are on display inside the church. After looking around inside, head to the Oculus, which serves as the entrance to the WTC transportation hub.
Then visit Ground Zero and the National September 11 Memorial with your guide. See structures such as Brookfield Place (formerly known as the World Financial Center) and listen to your guide's tales about the day when two jumbo jets flew into the two World Trade towers, a day that shocked the world.
See the Fireman’s Memorial and meander around the area where the two World Trade towers once stood. Take a moment to ponder the incident by staring into the two giant reflecting pools, the footprints left by the Twin Towers, as you read some of the names of the 3,000 victims of the attacks that are inscribed on the side of the pools.
The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend up to One World Observatory for a spectacular view.
One World Observatory Admission: You can skip the typically long line with your prebooked ticket and head right to the elevator, or Sky Pod, as they are called here. While ascending up 102 floors, take delight in a short video that shows how New York City has transformed over the last few centuries. On the 100th floor, be sure to stop and take in the incredible views while standing 1,250-feet (365-meters) in the sky. And if you’re not too afraid of heights, walk out onto the 14-foot (4-meter) Sky Portal where you can look right down on all the street activity happening below.
Once on the 101st floor, enjoy a beverage or something to eat in the café or fine dining restaurant.
Browse among the photographs and other memorabilia that are on display inside the church. After looking around inside, head to the Oculus, which serves as the entrance to the WTC transportation hub.
Then visit Ground Zero and the National September 11 Memorial with your guide. See structures such as Brookfield Place (formerly known as the World Financial Center) and listen to your guide's tales about the day when two jumbo jets flew into the two World Trade towers, a day that shocked the world.
See the Fireman’s Memorial and meander around the area where the two World Trade towers once stood. Take a moment to ponder the incident by staring into the two giant reflecting pools, the footprints left by the Twin Towers, as you read some of the names of the 3,000 victims of the attacks that are inscribed on the side of the pools.
The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend up to One World Observatory for a spectacular view.
One World Observatory Admission: You can skip the typically long line with your prebooked ticket and head right to the elevator, or Sky Pod, as they are called here. While ascending up 102 floors, take delight in a short video that shows how New York City has transformed over the last few centuries. On the 100th floor, be sure to stop and take in the incredible views while standing 1,250-feet (365-meters) in the sky. And if you’re not too afraid of heights, walk out onto the 14-foot (4-meter) Sky Portal where you can look right down on all the street activity happening below.
Once on the 101st floor, enjoy a beverage or something to eat in the café or fine dining restaurant.
St. Paul's Chapel
15 minutes • Admission Ticket Free
The Oculus
15 minutes • Admission Ticket Free
FDNY Memorial Wall
10 minutes • Admission Ticket Free
One World Observatory
1 hour • Admission Ticket Included
The National 9/11 Memorial & Museum
1 hour • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Comfortable walking shoes are recommended
- Wheelchair accessible
- Near public transportation
- Children 5 and under free with paid adult ticket
- Transportation is wheelchair accessible
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Filter by:
Q:Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket wheelchair accessible?
A:Yes, this tour is accessible for strollers and wheelchairs.
Feb 2021
Q:Is the museum visit guided during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Your visit to the 9/11 Museum is self-guided. Your guide will share helpful information to prepare you for your visit & you’ll get a timed-entry ticket. Depending on availability, the ticket may be for immediately after the tour or some time later.
Feb 2021
Q:How much walking will we be doing on the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:We cover less than a mile at a leisurely pace, and the walking route is fairly level.
Feb 2021
Q:What can I bring inside the museum during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:There is a security checkpoint before entering the 9/11 Museum. All large bags will need to be checked at the coat check. You can bring your camera, but only photos without flash are allowed.
Feb 2021
Q:Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket appropriate for kids?
A:Yes, the subject matter is covered sensitively.
Feb 2021
Q:What if it rains during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we’ll offer you the chance to reschedule or give a full refund.
Feb 2021
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Reviews
5.0
539 reviews
Henry_S, Feb 2024
Dave our tour guide did a GREAT job explaining in detail the before and after events of 911.
Dave was very knowledgeable.
Katherine_A, Feb 2024
I showed up at the 9/11 museum. I was told by the worker that I didn't have a valid ticket. After calling Viator. I was told that I would not be given a refund. I was embarrassed with my friend as I had pre-booked this experience & she was forced to re-purchase tickets. It is very disappointing.
Response from Host, Mar 2024
Thank you for your feedback.
After further investigation, it appeared that you only booked for the 90-minute guided tour of the Memorial which doesn't include Museum tickets. Before you joined the tour, we received your call and clarified this with you as well as offered you to upgrade your booking by including these tickets, however, you resisted.
If you wish to discuss this matter, we encourage you to write to us at: info@exp1.com.
Best wishes,
The ExperienceFirst team
Anna_T, Feb 2024
Really worth doing and so informative. An emotional tour made enjoyable by such a lovely tour guide Alice.
Melissa_S, Feb 2024
I didnt find the group nobody called me i called nobody answer
I paid another tour please refund me d
Bonnie_H, Jan 2024
The guide David was wonderful. I loved how he used his own experience with his father being at Ground Zero made it more pertinent. He also made sure everyone was included with their own memories.
I also liked his passion for what he was talking about.
Joe_L, Dec 2023
Marc was awesome! he was pleasant, knowledgeable, and helpful. I would definitely recommend Viator Tours and Marc. A+++
Tammy_D, Nov 2023
James was amazing, as a true New Yorker he gave such a great insight to the 9/11 tragedy. Very kind and knowledgeable. Our trip was short so we did not go into the museum, hopefully next trip. If you have a choice, choose James as your tour guide, it was a great experience.
MARY_J, Oct 2023
Highly recommend! Jonathan, our guide was incredible! Very informative and personable. Definitely a must do!
Edward_L, Oct 2023
The museum was closed so a huge amount of content was missed on the tour. Recommend not offering this tour when the museum is closed. The tour guide did a good job and was informative. Terribly disappointed.
Response from Host, Oct 2023
Thanks for taking the time to share your feedback.
We do not offer our tour option that has the museum access every Tuesday as the museum is closed. Additionally, it appears that the tour you booked doesn't include the museum. We're sorry for any misunderstanding.
If you wish to discuss this matter, we encourage you to write to us at: info@exp1.com.
Best wishes,
The ExperienceFirst team
Michael_K, Sep 2023
Jon was an excellent tour guide and made the experience amazing and unforgettable! Thank you for a great tour!
...
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9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket
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