up to 24 hours before the experience starts (local time)
Depending your hotel location the time may change, after booking we will contact you by email to confirm the exact pick up time and location. We do pick up major hotels in Cancun and Riviera Maya, if your hotel in not deserved by our route we will set the closest pick up point.
You can cancel up to 24 hours in advance of the experience for a full refund.