We were looking for a tour of Cozumel where we would see as much of the island as possible. The description of this trip seemed to have everything we were looking for despite the fact that 2 of the 4 reviews had negative remarks. First of all, I should mention a positive - the guides who met us at the ferry landing in PDC and in Cozumel when we were leaving to go back were excellent. They paid so much attention to all of us coming and going and we felt very safe in their hands. Now, for the not so good. Viator should mention on the overview that you have to pay extra for the ferry from PDC so that you know it up front. But that was the least of our issues with this tour company. As soon as we got to the meeting area we were taken to the car we were supposed to drive. It was a very old, rundown, rusty Jeep Renegade, not the bright, shiny Jeep Wrangler that was in all the pictures on the website. We told our guide, Reyes, that this was not acceptable, nor was it representative of the car pictured. He made a call to someone who authorized him to give us a nicer, newer, although not great, 4 door Jeep Wrangler. The overview makes it sound like you will have your own Jeep with a tour guide riding with you to tell you about the island and its people and culture as you drive. What we found out was that we were going to have another passenger ride with us. He was a very nice young man who was upset because he also thought he would have his own Jeep as well. We all decided to make it work, think positive, and off we went with our guide, Reyes, driving in his own car with us and another family following in our cars. First stop was Chankanaab Adventure Beach Park. When we got there the skies were looking like rain. We walked to the snorkel booth, got our equipment and walked to the edge of the bay where we were going to swim. As we were entering the water there was a huge crack of lightening right over our heads and the downpour began. Reyes asked us if we still wanted to snorkel and since we were aleady wet from the rain, everyone agreed to give it a try. We went into the water, but it was very rough and my husband and I got out almost immediately. Of course, the weather was no fault of the tour, but we felt that going into the water with lightening and thunder all around us was not a safe thing to do. We dried off as much as possible and waited under the palapa until lunch was ready. It was a nice buffet of chicken and carne asada tacos, rice, beans, soft drinks, beer and water. As soon as we were done with lunch the clouds parted and it was beautiful, but unfortunately it was time to leave for our next stop so we never did get to snorkel there. Next stop was Del Cielo, an incredibly beautiful beach with the whitest, softest sand! We relaxed and enjoyed the warm Caribbean ocean for about an hour. Our guide Reyes was nearby but didn't really interact with us much at all. The third stop was at the lighthouse at Punta Sur. There we did some tequila tasting and saw 'Faro de Celarain', Cozumel's original lighthouse. At that stop, the family in the other car noticed that one of their tires was going flat. Reyes called someone to ask for another car to meet us, then offered to have the family drive his car and he drove theirs until the replacement car met us along the route. At that point we also learned that our car had no break lights in the rear! We drove along the coast until we made it back, in the pouring rain again, and windshield wipers barely working. to our original meeting place, just in time to board the ferry back to PDC. There was no time to spend in the area near the ferry to do any shopping. It was nice to see so much of Cozumel, and Reyes was a nice man, but our expectations for the tour, based on the description on the Viator website and on the Wisest Tours website was definitely not what we had anticipated or paid for. Reyes never talked to us about the culture or the people, which is something we love to learn about when we travel. We did not "embark on a city tour to see how the locals live" as stated in the overview of the tour. Nor did we "stop at an original Mayan building, called the 'seashell tomb', then continue to Colombia Lagoon, home to over fifty types of native bird species and what the locals call 'yellow crocodiles'." Reyes did try to find a crocolile that hung out near Punta Sur but we never saw it. Again, not his fault and not a big deal. Our BIGGEST issue was the obviously poor maintanence of the vehicles, especially since we, as tourists, were the ones driving in a foreign country on unfamiliar roads. We feel that the most important responsibility of a tour company is the safety and well-being of the tourists in its care. For the money we spent, we did not feel that we got what we paid for from beginning to end. Viator needs to vet their tours better to make sure what they are describing is actually true and up to date, and Wisest Tours needs to do a better job of supplying safe, well-maintained vehicles that are representative of the pictures on their website. We have used Viator in the past to book tours in San Francisco, Boston and Washington, DC that were great so that is why we felt we could trust them for one of our Mexico tours, but going forward we will be looking for other companies when we book tours. (And please don't blame any of this on COVID!!!) And by the way, just so you know we aren't So that is why we suggest that if you're looking for a tour of Cozumel, look for a different one.