Dear Mark_Q,
Thank you for taking the time to share your feedback regarding your South Coast and Glacier Lagoon tour. We appreciate your valuable insights as they help us continually enhance our tour experiences.
We understand that this was a long day, and we apologize for any inconvenience you experienced due to the extended duration of the tour. Your comfort and satisfaction are important to us, and we will certainly look into ways to improve the overall pacing of the tour, including fewer impromptu stops, to ensure a more comfortable and enjoyable experience for our passengers.
We're pleased to hear that your tour guide ensured you made it to your lagoon boat rides on time. However, we apologize if the tour duration extended beyond your expectations on the return journey. Rest assured, we will review the itinerary and stops made on the way back to optimize the tour's duration while still offering a comprehensive experience.
Your detailed feedback about the stops you would have skipped and your experience at Vik is highly valuable, and we will take this into consideration when planning future tours to provide more balanced and enjoyable schedules.
We're delighted to hear that you found the glacier lagoon and Diamond Beach to be amazing, as these are indeed some of Iceland's most spectacular natural wonders.
Once again, we appreciate your feedback and thank you for choosing BusTravel Iceland for your adventure. We hope to have the opportunity to welcome you back for another tour in the future, offering a more seamless and enjoyable experience.
If you have any further questions or feedback, please don't hesitate to reach out to us at info@bustravel.is.
Best regards,
Andrius