Dear Madhavi_A,
Thank you for sharing your feedback with us regarding your recent Perlan Ice Cave Admission & Golden Circle Tour.
We sincerely apologize for any inconvenience caused by the windy weather conditions during your tour. Weather conditions in Iceland can indeed be unpredictable, and we understand how they can impact outdoor activities.
Furthermore, we appreciate your feedback regarding the lack of information provided about the ice cave exhibit. Ensuring that our guests receive comprehensive and engaging explanations about the attractions they visit is a priority for us. We will promptly share your comments with our partners who operate the Perlan Ice Cave tour. Collaboratively, we aim to address any issues and enhance the experience for future guests, maintaining the highest standards and delivering memorable experiences. It's important to note that our Perlan Ice Cave tour component is operated by trusted partners. We strive to ensure that our customers receive the best possible experience, and your feedback allows us to address any issues directly with them. This collaborative effort ensures that our guided tours maintain the highest standards and deliver memorable experiences for our guests.
Should you have any further inquiries or wish to provide more information about your experience with the Perlan Ice Cave tour part, please feel free to contact us at info@bustravel.is.
Thank you once again for bringing these matters to our attention. Your feedback is invaluable as we continually strive to enhance our services and provide exceptional experiences for all our guests.
Kind regards,
Andrius