Thank you for sharing your detailed feedback about your experience with us. We're delighted to hear that you enjoyed the grape stomping and the tour itself, as well as the winery visit and the fantastic guide. Recreating an I Love Lucy episode sounds like a lot of fun!
However, we sincerely apologize for the communication and logistical issues you encountered. Your feedback regarding our communication and responsiveness is valuable, and we take your comments seriously. We understand that reliable and efficient communication is essential for a smooth experience, and we will certainly address these concerns to improve our service in this regard.
We're glad you made it to the tour and were able to enjoy the rest of your day. We appreciate your honesty, and we will use your feedback to enhance our services for future guests. Thank you for choosing our tour, and we hope to have the opportunity to provide you with a seamless and enjoyable experience in the future.