Dear Client,
Thank you very much for taking the time to leave us your review.
We are really deeply sorry to hear that you felt that the tour didn't live up to expectations.
The tour did last 3 hours but just and during and after the tour, we did not receive any complaints from you or any other client.
In particular, we are dismayed that you felt our guide wasn't giving the best possible service they could during your tour. We do our best to hire guides who are passionate and really ready to engage clients and bring the Vatican Museum to life. We are actually surprised to hear that the guided tour was unprofessional as we received much positive feedback from other clients. Our Tour Guide has been working with us for a long time now, he has always received 5-star comments and the customers who did the tour with him were extremely satisfied.
We would like to thank you again for the feedback and we are sorry if the visit wasn't as you expected.
Kind Regards
Stefano D.