Dear Ariana,
We are deeply sorry to hear about your negative experience during your tour in Rome. Please accept our sincerest apologies for any mistreatment or disrespectful behavior you encountered from our guide. We assure you that such conduct is entirely unacceptable and does not align with the standards of service we strive to uphold.
We value every one of our customers and treat all individuals with the utmost respect, regardless of their nationality or background. We regret that you felt targeted and received such inappropriate comments during your tour. This goes against our core principles, and we take this matter very seriously.
In order to thoroughly investigate this incident and take appropriate action, we kindly request you to reach out to us directly at info@withlocals.com and provide us with your booking ID or any additional details regarding your reservation. This will help us identify the guide involved and address the issue promptly.
Once again, we extend our deepest apologies for the distress you experienced. We genuinely value your feedback and will use it as an opportunity to reinforce our commitment to providing exceptional service to all our customers.
Please contact us at your earliest convenience, and we assure you that we will handle this matter with the utmost urgency.
Regards,
Withlocals team