Hello, Geraldine!
First of all, the meeting time is 30 minutes before the start time (please see this information is mentioned on your voucher) for security reasons. Some parts of the venues can be subject to las-minute closures and this has nothing to do with us, also the information is mentioned in the details of the tour. You ACCEPTED to do a regular tour and you were refunded the difference for the arena tickets! We gave you the option to join a regular tour or a full refund, since the arena was subject to last-minute closure. So, no time was changed and no part of your tour was removed.
You did a complete tour inside the Colosseum and the guide gave you free time to take some pictures inside the monument. You were the only 2 people that missed the second part of the tour. The entire group went inside the Forum, except you! This is not our fault! The guide met everybody after the short break and took the group in the second part of the tour. As we checked with the guide and with other participants, you were the only one who missed the Forum. This is not our fault and also, the in formation of our product is very clear!
We also have the conversation with you here on Viator, so don’t try to say we’ve been uncooperative. You contacted us from the very beginning to threaten us that you’ll leave us a negative review because you lost the tour! This is unacceptable, everybody followed the guide inside the Forum, except you! This is not our fault! Thank you for your understanding!