Hello Donna,
Thank you for sharing your feedback regarding your recent tour of the Sistine Chapel and Saint Mark's Church. I'm sorry to hear that your experience was marred by overcrowding and difficulty in understanding the tour guide.
We understand that visiting popular landmarks during peak times can result in crowded conditions, and we apologize for any inconvenience this may have caused during your tour. Your comfort and enjoyment are important to us, and we regret that the crowded environment detracted from your experience.
Regarding the difficulty in understanding the tour guide, we sincerely apologize for any communication challenges you encountered. We strive to ensure that all of our guides are clear and articulate in their presentations, and we will address this issue with our team to ensure improvements are made.
Your feedback is invaluable to us as we continuously strive to enhance the quality of our tours and the satisfaction of our guests. If there are any further details you'd like to share or if there's anything we can do to address your concerns, please don't hesitate to contact us directly.
Thank you for choosing to tour with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Warm regards,
City Rome Tours.