Dear Customer,
We apologize for any inconvenience you experienced during your visit.
We would like to draw your attention to the fact that sometimes delays in the queue are caused by the Vatican regulations and staff. On busy days, they are forced to limit the flow of people coming in, and we have no influence on this. We are truly sorry that we could not do more for you.
Wanted to point out, If you decide to buy a ticket at an official ticket office, you will have to queue up to 500 meters (0.3 miles) and the waiting time can be as long as 2 - 2.5 hours under the scorching sun in 38 degree heat with no shelter.
We apologize for the delay, but we are sure we were able to make your visiting experience better than if you had waited in line.
Your feedback is essential to us, and we will review our procedures to ensure a smoother experience for our guests in the future.
Best Regards,
Customer Support Team
Checkandgo Tours