Dear Mr. Balster,
thanks for your review even if you didn't took part of my tour at the end. In any case, we believe that the price paid is more than fair considering that it covers the costs for an authorized guide, all skip-the-line tickets (Vatican Museums, Sitine Chapel and St. Peter's Basilica), 2 hours of guided tour, the assistance of our staff and the guarantee of a big company like Viator.
I am disappointed to see your low rating especially after the great effort we made only for you. The guide suggested using the bathroom, and this is a kindness, but he also said that those who leave the group must inform our staff and you didn't. All the participants came back from the bathroom and we waited for you 10 minutes. Tickets have an expiration time, your group has had to enter and you lost our tour which was the last of the day. Orlando from our staff stayed looking for you (loosing his time) for another 10 minutes because he wanted to help you. He was absolutely not obligated and I'm sorry you didn't appreciate it at all. Fortunately for you, we find a similar tour organized by another agency for you. I am unable to comment on the guide you had because, as already said, he/she does not work with me. If you participated in our tour everything would have been much better.
I really hope to let you try one of my tours with a guide working for me.
Regards