Dear Valued Customer,
We sincerely appreciate your feedback regarding your recent visit. We understand that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered.
We're pleased to hear that your guide was courteous and knowledgeable, as providing a positive and informative experience is one of our top priorities. However, we deeply regret the issues you faced with the wheelchair. Your comfort and safety are of the utmost importance to us, and we will address this matter to ensure that future visitors do not encounter similar challenges.
We are also genuinely sorry to learn about the rudeness you experienced from other visitors during your visit. This is not reflective of the welcoming and inclusive environment we aim to create. We will continue to work on improving the visitor experience to ensure that everyone feels respected and valued.
Thank you for bringing these concerns to our attention. Your feedback is invaluable in helping us make the necessary improvements to enhance our visitors' experiences. We hope that you will consider visiting us again in the future so that we can provide you with a more enjoyable and comfortable experience.
Best regards,
Customer Relations Team