Good morning crystal, and thank you for your feedback. After talking to go our guide, about your day. It seems that you and your group booked this tour assuming it was apart of the Real PR Yacht Party experience, which is only sold on our website. However the cost of the tour covers your RT PRIVATE TRANSPORTATION from San Juan To the. West side of Puerto Rico, which is 2.5 hours 1 way. A personal host to take you on a more friends and family style tour. In which she made requested stops for you and your group. The complete description of the tour is detailed before you actually book, so we provided EXACTLY what was stated. As far as snorkeling gear goes, we know that first time snorkelers sometimes have a difficult time snorkeling so we apologize if you feel the equipment wasn’t sufficient. We will have a manager reach out to you later on today. Also our guide stated that at no point was she told that you guys were unhappy with the experience she actually stated “The clients loved their tour, especially the beach” so she was a little confused by this review.