Tortugas & CenoteS snorkel With Turtles Tour

Tulum, Mexico

5 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

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Overview

Enjoy two different water activities in one day on this tour from Tulum. You’ll visit Akumal Bay, aka Turtle Bay, for the chance to snorkel among sea turtles in their natural habitat, as well as fish, coral, rays, and rock formations. Then head to a cenote in the Yucatan rainforest to swim in the fresh, clear waters of this natural pool. Booking this tour allows you to avoid the hassle of figuring out how to get to one of the area’s popular cenotes on your own.

Discover the natural beauty and marine life of the Yucatan
Learn about cenote formations such as stalagmites and stalactites
Snorkeling equipment provided
Round-trip transport offers a stress-free experience

What's Included

Bilingual guide
Transportation with AC
Activities:
Reef snorkel tour
Sea turtle observation
Swim and snorkel in underground river or cenote
Equipment required for water activities
Bathrooms and showers
Snack: Fruits, sweet bread and cereal bar
Drinks: bottled and flavored water
Fuel surcharge
Landing and facility fees
Lunch

13 USD for conservation of marine fauna

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

Carretera Tulum - Cancún
Carr. Tulum - Cancún, 77764 Tulum, Q.R., Mexico
We send you the closest meeting point close by to your staying

Pickup points

Select a pickup point

Start time

08:30 AM

End point

This activity ends back at the meeting point.

Pickup details

You will receive the exactly pick up time as soon as we know where you will be staying

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
What to bring:
Towel
Comfortable, fresh clothing and long-sleeved cotton shirt
Near public transportation
Change of clothing
Swimsuit

Hat or cap
Infant seats available
Sunglasses
Sandals
Money for photos
Most travelers can participate
This tour/activity will have a maximum of 150 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review

Denis_F

Great tour. The guys made this hassle free with hotel pick up and drop off. It is a great option for a half a day tour instead of an intense 12 one. The guide was very friendly too.

Reviews

4.0

16 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-9 of 16 reviews

Cenotes and Turtles 🐢

Eric_P, Apr 2023

Great tour for the cenote swim! Make sure you take water shoes and cover all your electronics. It’s worth capturing the moment. Lots of fun! I would give a 5 star, but I think the waiting game for the tourist trucks to pick you up from place to place took a toll on the adventure. Definitely would recommend!

Response from Host, Apr 2023

Thank you very much for these words!! I will ensure all our crew will know they are doing an excellent job.We hope to see you soon in another adventour!!

Confusing Itinerary, Worth the Cost

Blair_D, Dec 2022

Overall, this experience was nice. Communication about an itinerary was very limited and we had no idea we'd be swimming through a completely underground cenote, or even how many stops there were. The first stop at the first cenote was not necessary and the water was so shallow and cold that swimming was not an option. Another tour company handles the snorkeling part after being bussed up to Akumal. The snorkeling was hectic and very crowded. Sarah was our tour guide for the majority of the trip and she was amazing. The provided lunch was also delicious.

Response from Host, Dec 2022

Thank you very much for these words!! I will ensure Sarah and all our crew will know they are doing an excellent job.We hope to see you soon in another adventour!!

A long long day

Sophie_B, Aug 2022

I registered for a this 4-hour trip and they booked my 3 kids and I to a full day trip. It could have been nice but it was terrible. We spent at least 4h at the back of a van either waiting or driving so fast that We felt unsafe. The lunch food was really bad- I was sick the day after. The cenote was great but we spent 20 min there and then 20 min waiting for the van because other groups were waiting to get in. Same for the snorkeling, we only had 30 min including the boat ride. We saw 2 turtles attracted by some food from the guide. There was also more than 30 people on the same spot… I do not recommend this trip or others organized by Maya Adrenaline Tulum.

Response from Host, Aug 2022

Thank you very much for your words!! This is the Turtles and Cenotes Tour, we also took you to the beautiful lagoon. If you like to control everything like the time on the activities and the people's time, next time we could organize a Private Your for you, you just need to guarantee 12 spaces and to let us know with enough time.

Loved it

Cierra_R, May 2022

Everything was amazing they was very nice and patient for those who cant swim!! We loved it!! This was the best part of our trip we spent 2 days with this company!!! Thank you!

Response from Host, May 2022

Thank you very much for these words!! I will ensure all our crew will know they are doing an excellent job. We hope to see you soon in another adventour!!

Great time

JennyAnne_T, Apr 2022

Wr had a Great time. We rally enjoyed the center and de snorkeling. Our driver and our guide was really nice.

Response from Host, May 2022

Thank you very much for these words!! I will ensure all our crew will know they are doing an excellent job. We hope to see you soon in another adventour!!

You do not get what you paid for in the description

Sheila_L, Jun 2021

Lots of inefficiencies and not so good surprises. The description of “what to expect” needs to be updated as it is wrong. We were told that our pickup time would be at 8:20am but the driver didn’t arrive until 9:20am - not only was he late but we kept being told “one minute” as we waited outside for an hour. He was also at the wrong pick up location even though we were asked to send a picture of the hotel the day before. We had to walk around to find out where he was. The first part of the tour was going to 3 cenotes. The description says you get to snorkel in the cenote but that was not the case. During the tour, our guide seemed preoccupied on his phone and kept taking smoke breaks. After the cenotes was a small lunch/snack which included 2 taquitos/rice. There were no snacks provided during the tour such as bread or fruit as noted in the description. They provided water though. After lunch we had to wait 30 mins for a bus to go to our next destination: turtles. We had to pay an additional $10 fee per person to get into turtle bay which wasn’t listed in the description. After the turtles we had to wait another 20 mins for our bus, only to be told to grab our stuff and hop on a different bus. The whole tour ended up taking over 7 hours from the start of pick up to the drop off (even though it says approx 5 on the website) and we had to cancel the rest of our day plans due to them not being on schedule. The photos that the guide took at the cenotes were all blurry as the lens was not clean. He charged $20 per couple for the photos. They do not take photos for you at turtle bay.

Response from Host, Jul 2021

Thank you very much for your comment, we just arrenge pick ups when you ask for abs send the right directions and adress however the one you send was incorrect and my team tried that hard that we fiund you! We are glad you made it!

Money not we’ll spend.

MariaLaura_M, Jun 2021

The tour did not include what it was supposed to. We did not snorkel in the cenote ( we were really looking for that). The guide of the cenote seem to be in a hurry, we did not get any snacks ( they were supposed to be included also). At the end after a long day we had to wait for over half an hour for a ride. The turtle part was magnificent, the guide of that part great. So overall we scheduled one tour and got a different one. First time this has happened to me booking with Viator.

Response from Host, Jun 2021

Hi there, I am really sorry to read about your experience and the inconvenience. I just spoke with the team in charge of your experience to have some explanations, we are now assuring ourself that this wont happen again . I appreciate that you took the time to write about your experience, this will help us to improve the quality of our service and satisfy our customers. Best regards, Julie

Great tour

Ashley_J, Dec 2020

This tour is amazing because you see the best parts of tulum all in one day- the lagoon, the beach and a cenote. This tour took us on the best snorkeling of my life— seeing stingrays, turtles, octopus, colorful fish. The cenote tour was incredible as well and I can’t imagine going without a guide. My only complaint is that we immediately has to pay $10 each for the taxes (not included in tour) And $30 for the photos + tip. They also didn’t feed us until the very end of the day 3:30 after being out 7 hours. So bring extra money and snacks. Then it will be perfect.

Response from Host, Dec 2020

Thank you very much Ashley for your opinions, all this help us to make better the activity. Kind regards

Great option

Denis_F, Feb 2020

Great tour. The guys made this hassle free with hotel pick up and drop off. It is a great option for a half a day tour instead of an intense 12 one. The guide was very friendly too.

Response from Host, Mar 2020

Thank you for your comment Denis, we will be more than glad to see you in the future.

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