Tulum

Top Tulum activities

Top Tulum landmarks

Tulum trip ideas

Shared Transfer Cancun Airport - Tulum

Tulum, Mexico

Shuttle Tansfer Cancun Airport to Tulum or back

From $42.00

Price varies by group size

Select Date and Travelers

up to 24 hours before the experience starts (local time)

1 hour 30 minutes to 2 hours
Pickup offered
Mobile ticket

Explore our promoted experiences

Tulum, Riviera Maya & the Yucatan

One-Way Private or Luxury Airport Transfer Tulum Cancun Airport

from $195.00

Per group

Tulum, Riviera Maya & the Yucatan

Private Sightseeing in Tulum-Playa del Carmen with Local English Speaking Driver

from $142.40

Price varies by group size

Tulum, Riviera Maya & the Yucatan

Private Transportation Tulum to Tulum Airport

from $157.59

Per group

Viator earns higher commissions on experiences featured here

Overview

Making your way from Cancun International Airport to Tulum can be a confusing hassle. Eliminate the uncertainty by booking a convenient shared shuttle transfer before you land, so you can move right on to your beach destination with comfort and peace of mind, at a guaranteed price.

Shuttle staff will meet you at the airport in uniform with identification
Beat the heat on the journey in air-conditioned vans
Pick up and drop off at select hotels in Tulum
Vehicles are accessible for strollers, wheelchairs, and service animals

What's Included

Hotel pickup and drop-off (selected hotels only)
All Fees and Taxes
Air-conditioned vehicle
Shared vehicle

Meeting and Pickup

Pickup points

Select a pickup point

Start time

Confirm time with the local provider in advance of your experience.

Opening hours

Select your preferred transportation option to see hours.

View tour option

Drop-off points

Select a drop-off point

Type to search

Pickup details

Coming2 will inform you of the pick-up time based on the arrival/departure of your flight This product is only valid for Hotels in Tulum area On your arrival at the airport, you must proceed to immigration and then go to the baggage claim area. Make sure you get to the outside of the airport through the TOUR OPERATORS and AGENCIES exit. IMPORTANT: Please bear in mind that due to the specific state of the terrestrial infrastructures, your transfer service could last longer than estimated. Our staff will always be in uniform and have identification (white shirt, green waistcoat/vest with the Coming2 logo, and navy trousers) our assigned drivers They will have their names in an official list, both are solely responsible for providing the contracted service. Please refrain from contacting outside personnel to avoid interference and confusion with unauthorized transfers. Coming2 will not be responsible for services provided by third-party providers. YOUR DEPARTURE TRANSFER NEEDS TO BE RECONFIRMED. Please contact the Coming2 representative at your hotel or our offices as soon as possible to inform them of the procedure to follow.

What To Expect

Additional Info

Confirmation will be received within 48 hours of booking, subject to availability
Wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation

Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
This tour/activity will have a maximum of 999 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Featured review

mclarke2005

Quick and on time pick up (even though my flight came in 35 minutes early, I was accommodated immediately)and friendly ride. Will definitely use again and I highly recommend the service.

Reviews

3.5

112 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 112 reviews

Inconvenient and inconsiderate

DeEtta_C, May 2024

Transfer was ready and available for pickup . However for return transfer having to be picked up 7 hours before departure was insanely absorb. We arrived at airport at 3:00am and had to wait over two hours for assistance . We understand that you want to allow travel time but 7 hours before is insane and truly inconsiderate of clients .

Response from Host, May 2024

Dear guest Thank you for letting us know about your experience. We are very sorry if you are not agree with the pick up time. Our major concern is to guarantee that our clients arrive safe and in time to their destination, and considering the needed time at the airport for an international flight and the possible traffic jams we usually leave the hotel with enough time. You reserved a shared transfer and you may understand we cannot change our operation or organize a private transportation without enough time and notice. Hope you understand that we are working always with the sole objective to deliver the best service. Kindest Regards, Coming2 Team

MsAriesfromtheUSA B-Day March 2024

Felicia_R, Apr 2024

Felt safe and drivers were pleasant Rude was comfortable and shuttle van was clean. Will recommend to friends

Response from Host, Apr 2024

Thank you for your lovely comments. We are so glad to read that you had such a nice ride! Hope we will be able to welcome you again kindest regards

Unfair and condescending

Gabriella_H, Mar 2024

The company attempted to pick me up 7 hours prior to my flight after I communicated in advance that my flight was cancelled and rescheduled and refuses to give me a partial refund. I waited at the airport for two hours until a van arrived as they tried to add passengers. Poor communication!

Response from Host, Apr 2024

Thank you for letting us know about your experience. We are very sorry if you are not agree with the pick up time. Our major concern is to guarantee that our clients arrive safe and in time to their destination, and considering the needed time at the airport for an international flight and the possible traffic jams we usually leave the hotel with enough time. You reserved a shared transfer and you may understand we cannot change our operation or organize a private transportation without enough time and notice. Hope you understand that we are working always with the sole objective to deliver the best service. Kindest Regards, Coming2 Team

I waited for an hour...

Tracy_J, Feb 2024

I waited for an hour before we left the airport then had a pic up at terminal 3. When you get dropped off if you are the farthest they get every other drop done in a return around ( don’t remember the Spanish term). So way too many extra miles. Pay for the non shared ride.

Response from Host, Mar 2024

Thank you for your time in sharing your experience with us. we are afraid that there has been a misunderstanding in regards of your booking. We are very sorry for your dissatisfaction with the service received and we regret to read about the situation and would like to investigate further. Please be so kind to send us a message to coming2@coming2.com with the all the details of the service booked, the date it took place as well as the hotel where you stayed to manage your claim properly Kindest regards, Coming2 Team

Poor Child Safety

Paula_G, Jan 2024

We waited at the airport for over an hour for our driver. Then we had to go to another terminal to pick up another couple. But the worst part was when the gentleman who waited for us to get on the shuttle bus told us that you had no record of us letting you know that we were bringing a kids car seat. We were told that it takes up space and it wouldn’t be enough room for other people. Shame on you! I let you know ahead of time. Your shuttle bus does not come equipped for a child’s safety car seat, so instead my child’s car seat was placed in the back as luggage. My son is 5 and had to be placed in the back with a seat belt on but your driver was driving like crazy. I don’t want to have an issue on our way back. Please look into this. A child’s safety comes first.

Response from Host, Jan 2024

Thank you for your review, we regret to read about the situation and would like to investigate further. Please be so kind to give us the booking details and what happened at coming2@coming2.com Kindest Regards

Terrifying and dangerous.

Mark_H, Jan 2024

DO NOT BOOK A TRANSFER WITH COMING2. The most terrifying journey of my life. A 2 hour trip at constant 140 KPH even in 60 KPH speed limits. Texting and driving. Checking phone. Not loooing at the road. Full beam flashing oncoming cars. Swerving in and out of traffic. Jumping lights. Sudden braking to avoid near miss crashes. Suddenly seeing roadworks and swerving to avoid. This guy was a menace who should not be allowed on the road. One passenger asked him in Spanish to slow down and he laughed and just covered the speedometer with his hand. My wife genuinely thought we might crash at any point. I don’t know what the guys issue was but he should not be driving guests. Not to mention stopping for petrol halfway through the two hour trip- losing 20 minutes waiting at the pump because he didn’t fill up before the job. Somehow a 2 hour door to door from meeting point to drop off took nearly 4 hours - despite his constant hurtling at any point he was actually behind the wheel. The guy is going to end up milking someone. Don’t be in his van when he makes that fatal lapse of concentration at twice the speed limit. Avoid.

Response from Host, Jan 2024

Thank you for sharing your experience. We regret to read about the situation and would like to investigate further. Please be so kind to give us the booking details at coming2@coming2.com For us working with the best professionals are the upmost importance to deliver the best experience during our clients’ holidays. We are very sorry if you felt unsecure. Kindest Regards

Never got our ride and the refuse to refund

Joane_G, Oct 2023

I booked a shuttle pick up for my bachelorette party for 12 people we were on time and they claimed we were late and that they were waiting for 2 hours. Which we were not. They were unprepared and had only one shuttle for half of us. We spoke to them on the phone and they apologized and said sorry they messed up. They mentioned I should be able to receive a refund and after emailing them they are refusing to refund me for a ride a didn’t receive. In the past they did a great job picking up a small group but I’m not sure why they were un prepared for 12 people this time. It’s frustrating because I had to pay double the price I had to originally pay for a ride and looks like they refuse to return $400 dollars to me when it was clearly their fault they we un prepared.

Response from Host, Nov 2023

Thanks for sending us your comments, at Coming2 we work very hard in order to achieve utmost customer's satisfaction; please send us a message to coming2@coming2.com with the all the details of the service booked, the date it took place as well as the hotel where you stayed to manage your claim properly Kindest regards, Coming2 Team

Efficient Service

Kristy_A, Oct 2023

Both driver services were excellent, bi-lingual, and patient with each passenger. I was a little confused upon arrival because the signage that the guy holds is very small, and no announcement is made. However it all worked out and I felt justif in providing great tips!

Response from Host, Oct 2023

Thank you for taking the time to share your experience and confirm the efficiency of our work. We look forward to see you in one of our destinations in the Dominican Republic, Mexico, Jamaica, Tenerife and Mallorca on a close occasion. Best regards Coming2 Team

Excellent service , so...

HernanPablo_C, Oct 2023

Excellent service , so respectful and on time attent all my expects…..I recommend this transfer for all !!!!

Response from Host, Oct 2023

Thank you for your review. We are so glad to read that you had such a pleasant experience. Hope we will be able to welcome you again kindest regards

Great service

Sharon_S, Sep 2023

We were held up in customs and missed our original shuttle. They went out of their way get get us a new one ASAP. Great service

Response from Host, Oct 2023

Thank you for taking the time to send us your comments, we are very happy that our services have been to your liking, it is our main objective and we hope to see you again in one of our destinations in the Dominican Republic, Mexico, Jamaica, Tenerife and Mallorca Cordially Coming2 Team

Horrible

KHIRI_C, Sep 2023

Horrible experience there was no communication with driver, missed our transfer to airport because of the communication portion.

Response from Host, Oct 2023

We are very sorry if the information was not properly delivered before the transfer out and we definitely will take note of your suggestions in order to improve our services and communications in the future. Thank you so much for your time, best regards

Shared disaster

dixiapeach, Aug 2023

Thjje shared ride is way too long with the multiple drop off. We waited almost 40 mins to be picked up at the airport. The agent at the airport was very rude and dismissive. The bus was full with people occupying both seats with their luggage. I was a party of four. It took over hours to get to our resort. It just made a very long travel day longer. Do yourself a favor and book the private car transportation.

Response from Host, Oct 2023

Thank you for sharing your experience. We regret that our services were not of your liking and we have not been able to exceed your expectations this time. Please be assured that we will take good note of your message and impressions in order to keep improving our services. Kindest Regards

Scary muliti car accident

Mercides_S, Aug 2023

We were in a car accident and I would like a refund we have videos and pictures for proof our driver had to go to the hospital we were picked up 6hrs before our flight and that was a major inconvenience 4:30am is ridiculous and is probably the reason for the accident

Response from Host, Oct 2023

Terrible

Andrew_G, Aug 2023

It was a terrible experience. No communication, no professionalism. Took forever to get to our destination(4 hours). Unacceptable. No signs for my name. I had to walk everywhere to find the agent for Coming2 tours. Was not happy with this company. Told them we were not going to use them coming back. They showed up to our hotel that morning. Once again, no communication.

Response from Host, Oct 2023

Thank you so much for sharing your experience. We regret to know that the transfer was not of your liking. We understand that we may not exceed all guests expectations. We appreciate you giving us the chance to know about your experience, as certainly this kind of feedback is what will help us improve in the future. Thank you for your time. Kindest Regards, Coming2 Team

Disappointing and disorganised

Ashton_G, Aug 2023

Had to wait 35 mins at the airport as they decided they didn’t want to shuttle me alone and they wanted to try and get more tourists for the shuttle. I was then transferred to another bus and taken to the wrong hotel, 20 mins from mine. Driver was then clearly annoyed that he had to continue driving me and it all felt quite stressful: what should have been a 1,5 hour transfer took almost 2.5 hours in the end

Response from Host, Oct 2023

Our first time - TULUM

Clarissa_F, Jul 2023

Beautiful resort. Grand Oasis Tulum - All Inclusive. No hype... just quiet and peaceful. Great staff! Very respectful!

Response from Host, Oct 2023

Thanks for your kind words regarding our service, we are very happy to know your goals were reached. We hope to see you again soon in any of our destinations in Mexico, The Dominican Republic, Jamaica or Tenerife and Mallorca Kindest regards, Coming2 Team

Terrible and rude 0/10...

Cierra_B, Jul 2023

Terrible and rude 0/10 wouldn’t recommend! Made up own times, had me sitting at airport for 3 hours.

Response from Host, Oct 2023

Shuttle never arrived

Dylan_T, Jul 2023

Shuttle never came! Was stuck in tulum. Do not rely on them. Had to rely on our hotel to find a shuttle for us last minute

Response from Host, Oct 2023

Thank you for taking the time to share your experience with us. We sincerely apologize that our services did not meet your expectations on this occasion. Your feedback is valuable to us, and we are committed to using it to enhance our services in the future. Best regards

Very poor communication...

Shadai_V, Jul 2023

Very poor communication shared shuttle So would have to wait hours after flight landed to wait for other people and had a super early pick up time for other people to be picked up

Response from Host, Oct 2023

Thank you for taking the time to share your experience with us. Please rest assured that your message and impressions have been duly noted, and we will work diligently to make the necessary improvements to ensure a more satisfying experience in the future. Warm regards,

Needed to get to Tulum...

Nhung_H, Jul 2023

Needed to get to Tulum from Cancun in an affordable way after just landing on our flight and the transition with this company was so smooth. No complaints!

Response from Host, Oct 2023

Thanks for your comments, we are proud that you enjoyed the activity and we look forward to see you again in any of our destinations in the Dominican Republic, Mexico, Jamaica or Tenerife and Mallorca Best regards, Coming2 Team

...