Hi Eihab, Thank you for your review and we are very sorry to hear and read this review! Yes Thank you for your all details explaination and we will take action and do better service on the future, but any way we have been working on this experince since 1985. All is going well and fine so far and this is our first time got complaining like this and one think that should you know Manwis is the most favorit guide at batur volcano and 95% most our customers were very happy and recommended and you may look all our rating and reveiws as well, we do like working profesionl as we can but we do undersatd that we’re sosial life could be bad and good and no bo day is perfect on this world. So please be considerate if you don’t want get fall down and get steep way please don’t do hike and don’t go to volcano, so if you want Relax, our recommend is please go to beach, shoping, spa so you just sit, lie down and sleep. I think it will be better then going to the mountain, cause your level condation is not mact for hike ing the your tired spread out to Another people to make complain and problem. But any way thnak you for your complaining and hope you may considerate again if you want do something so you don’t get any problem again for yourself. We wish have a great vacation in Bali and hope you are doing well. God bless you