Dear Sara,
Thank you for sharing an opinion on Viator. It was our pleasure to have you as our guest. Regarding about the issues that you experienced during this Jeep tour :
July to August are peak season and there are a lot of travelers taking Jeep tour that definitely bit crowded on the mountain. Visit black lava is the part of the itinerary and it has been written on the tour details. We do apologize if this tour didn't meet your expectation. Have a good day.