Dear Christina,
Firstly, we want to express that we understand your disappointment, and we are committed to clarifying any issues that may have contributed to your feelings. Allow us to provide a breakdown of why the tour is priced the way it is:
1. Private Transportation and Driver for 10/11 hours: This is designed to offer a more personalized and flexible experience compared to group transportation.
2. Optimized Itinerary / 450km in a single day: The tour is meticulously organized and optimized to cover as many fascinating locations in the Dolomites as possible.
3. Fuel, Parking Fee, Highway Costs and State Taxes: These costs are integral to the overall pricing.
4. Viator's Commission: It's important to note that a significant portion of the tour cost is attributed to the high commission imposed by Viator, platform that offers you customer support at any time.
Meeting Point: To ensure a prompt and smooth start to the tour at 9 am, we recommend that our customers arrive 10 to 15 minutes early. As mentioned, the tour did commence at the scheduled time, and by 9 am, you were already on the road with the driver.
Pick-up: It's important to note that when you purchased the ticket, it was clearly stated that we are unable to provide pick-up services from hotels in Venice. As you are aware, Venice is an island city, and vehicles cannot circulate. Therefore, we offer the option for customers staying outside Venice to be picked up from their hotels.
Why don't we have a guide?: The tour is designed to showcase four beautiful and captivating lakes, all with glacial origins. Due to the natural and serene surroundings, there is limited historical or cultural information to share at each stop. Introducing a guide would not significantly enhance the experience, and it would inevitably lead to an increase in the overall cost of the tour.
Our aim is to provide a tranquil and immersive experience amid the Dolomite. The tour allows you to enjoy the breathtaking landscapes and serene panoramas in peace, free from the distractions of a guided commentary. It offers a unique opportunity to connect with nature and experience the enchanting beauty of the area.
Written guide: At the beginning of the tour, we distribute a guidebook that describes the places to be visited. The intention is for you to read it while traveling between locations, allowing you to absorb interesting facts and details about the lakes. I want to emphasize that I cannot create a guide with information that is fabricated by me. The guidebook has been meticulously crafted through thorough online research, ensuring that it provides accurate and engaging information about the sites.
Lunch: Upon arriving at Lake Misurina at noon, it seems logical to have lunch at that time, allowing you the opportunity to enjoy the stunning panorama of the lake during your meal.
We assure you that there is no exclusive agreement with these establishments, and our intention is to ensure that you have the opportunity to lunch in places that not only serve delicious food but also provide a picturesque setting.
We appreciate your feedback, and we understand that everyone has different preferences when it comes to travel experiences. Certainly, you have the freedom to explore independently, and we respect that choice.
However, we would like to highlight that our tour with a private car and driver offers a convenient and stress-free alternative. With a professional driver at your service for 10/11 hours, you can enjoy the scenery without the hassle of navigating and planning. The driver handles approximately 5/6 hours of driving in a day, allowing you to relax and make the most of your time.
We take care of all the tour logistics, sparing you the need to spend hours or days researching how to reach each destination, their availability, and the best ways to find them. While it may not seem apparent, organizing such a tour involves extensive effort to ensure a seamless and enjoyable experience.
Thank you very much for your feedback. We wish you fantastic travel experiences in the future, filled with joy, discovery, and memorable moments.
Warm regards,
TravelNow.