Hi Jeffrey, it was a pity that we could not do the tour as planned but in the end it was the right decision: the storm got worse, not better, and I was happy that we cancelled the trip. The refund has already been initiated, it usually takes about three working days until the money is back on your credit card.
It was a pleasure talking to you and I am looking forward to see you again next time you come to Venice. Then hopefull on the boat! All the very best for the rest of your vacation!