Dear traveler,
1. You changed start time last minute which made our Guide change the meeting point. This means your request changed both meeting point and booked start time of this product.
2. Guide did correctly give you the name of city hall and square in French and she did it in WhatsApp as per screenshots we have, the names of streets in France are not in english as you wish you would have. Screenshots show she has written to you in english with the names of square, streets and city hall in French.
3. We called you on phone and you asked for refund and your only point was „guide did not speak french and sent messages in french“. Sorry, but our guide has been doing english tours for many years and many tours for our clients. With best feedback from clients.
4. She has been flexible last minute to change tour start time per your wish; you arrived at square with delay as per screenshots, could not find the meeting point, did not ask any person on spot to help you, you did not call our emergency line which you have on your Voucher.
5. Considering all this, we do not understand why you ask refund for this and you give us 1*!