Dear Ann,
Thank you for taking the time to provide feedback regarding your recent food tour experience in Budapest. We are sorry to hear that the tour did not meet your expectations, and we apologize for any disappointment and inconvenience you encountered.
We understand the importance of a fulfilling food tour, and we regret that you found the selection of food to be inadequate. We apologize for any confusion caused by the guide's suggestion to purchase water from the grocery store and the lack of prior information or provision of water. It is our responsibility to ensure clear communication.
Regarding the portions and variety of samples, we apologize if they fell short of your expectations. We strive to offer a generous and diverse culinary experience, and we will review our offerings to ensure they align with our customers' expectations and preferences.
Furthermore, we regret the oversight regarding the tram tickets. Could you please contact us directly at info@withlocals.com and let us know your booking ID? We will address this issue with our guide.
We appreciate your feedback regarding the stop at the store offering drink samples. While it is not our intention to encourage purchases, we understand your perspective and will review our tour itinerary to ensure that it aligns better with our customers' expectations.
Regarding the visit to the Opera House, we apologize if it did not meet your expectations. We strive to provide unique and memorable experiences, and we will take your feedback into consideration when planning future tours to ensure that they truly offer something special.
We value your feedback as it helps us identify areas for improvement. Your satisfaction is important to us.
Once again, we apologize for any inconvenience caused during your food tour. We appreciate your understanding and hope to have the opportunity to restore your faith in our services in the future.
Best regards,
Withlocals team