Dear Miriam,
Thank you so much for choosing us for your Ancient Chacchoben Mayan Ruins & Mayan Experience during your cruise vacation aboard the Royal Caribbean Cruise Lines' Voyager!
We're thrilled to hear that you had an excellent time exploring the ruins with Erick, our knowledgeable guide, and Fernando, our attentive driver and assistant. We're glad they could keep you hydrated under the Mexican sun! 😊☀️
We're truly sorry about the last-minute changes that affected your tour experience. We understand the disappointment of missing out on the village visit and authentic Mayan meal. In situations like these, we do our best to accommodate and adjust, which includes processing partial refunds to reflect the adjusted tour. Your feedback is invaluable, and we'll certainly take it into consideration to improve our offerings.
We want to assure you that we processed your refund on the same day as your tour to ensure a hassle-free experience for you. Your satisfaction is our priority, and we appreciate your understanding and patience as we resolved this matter promptly.
Thank you for choosing Costa Maya Shore Excursions, and we hope to have the opportunity to welcome you back for another unforgettable adventure in the future!
Warm regards,
The Costa Maya Shore Excursions Team