Dear Jennifer,
Thank you for choosing our tour to explore the Ancient Chacchoben Mayan Ruins during your cruise vacation on board Grandeur of the Seas.
We are pleased to hear that you found the ruins amazing and enjoyed the company of our tour guide, David.
We apologize for any inconvenience you experienced during the tour. We understand your concerns regarding wheelchair accessibility. We do take accessibility seriously and strive to provide accurate information to all our guests. We regret that the terrain of the Mayan city, with its rocky, uneven, and unpaved areas, posed challenges for you and your husband. Please accept our sincere apologies if you felt misinformed about the suitability of the tour for wheelchairs.
It's important to note that the historical significance of the Mayan sites often limits the extent of infrastructure changes that can be made to preserve their authenticity. We truly appreciate your feedback and will use it to enhance the overall experience for all our guests.
Once again, we're grateful for your visit and your understanding of the unique conditions at historical sites. We hope that you have fond memories of your time in the beautiful Mexican Caribbean and that you consider exploring other aspects of the region in the future.
Best regards,
The Costa Maya Shore Excursions Team