Hello. We are sorry that you could not find our agency. We are located just down the street from the Accademia Gallery entrance (just 49 meters, approx. 160 feet away), past the crowds and confusion outside the museum. Our address is on the voucher and it is easy to locate if you look for our street number, also with Googlemaps. The directions are also under "additional info" in our product description online: "Exchange your voucher for the ticket at The Florence Specialist office in via Ricasoli 119r (RED Numbers), next to Carrefour Supermarket."
Our clients appreciate the convenient location that is close to the gallery, but far from the crowds and confusion. It is enough to read our other reviews. We include the ebook (pdf guide to the museum) along with free wi-fi connection, and offer a place to leave luggage if necessary.
The increase in price includes the reservation fee, which is not included in the 13 euro entrance fee. Those who want to pay just 13 euro have to line up at the Gallery and wait in a long line that usually includes a waiting time over 90 minutes. We offer Priority Entrance tickets that allow access to the Gallery at the Red Point with a timed entrance. The increase in price also includes taxes that we pay to the Italian State and commission for online sale through Viator that handles easy credit card payment so you can make an advance booking to avoid the long wait.
Yes, the Accademia Gallery is a small museum if compared to others, but it houses the original David by Michelangelo, along with other statues left unfinished by Michelangelo (still bearing his chisel marks), a collection of paintings spanning from the 12th to 17th centuries exhibited on two floors. There is also the Musical Instruments department housing, among many other instruments, 3 original Stradivarius instruments owned by the Medici family and some of the earliest pianos ever made, created by the inventor of the piano himself, Bartolomeo Cristofori.
Visitors can learn about the collection with the pdf ebook guide that we provide (written by one of our expert, local guides) so they can navigate their way through the collection.
We are sorry that the experience did not live up to your expectations. We offer this service so visitors to Florence don't miss out on the possibility of seeing the David (which is definitely a must-see when in town) while avoiding the long wait with Priority Entrance!