Hello Sang, this is not true at all. We are the moment in winter season while 90% of the companies are closed. You booked tour at 4 pm and we asked you to change it to 1 pm because our guide was available only until 3 pm, we also offer to you any other times or other days but you were not flexible. We were in touch with you all the time and really tried hard to accommodate you but you were not flexible at all, what we understand while you have other plans. Our guides, once we have no reservations at the moment, must have other jobs to support themselves during the winter season in Mallorca. We are very sorry you didnt have a change to have a tour with us but this is not fair review, 10 moths of the year we are working very hard to keep all customers happy so we do not deserve such a bad review... We hope you will give us other change to prove our services...