Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe
boating adventures is our highest priority, and we are very sorry to hear that your experience was
anything less than wonderful. We are looking into every aspect of your trip to find where we fell
short so that we can address those issues immediately.
On rare occasions we have to reroute trips due to weather or sea conditions. Swell and wind
direction are important safety considerations, and these elements can also affect snorkeling
visibility. Our captains and crew are trained to make the best decision for the safety of all
passengers and crew. These decisions are rarely, if ever, are made before the vessel leaves the
harbor, but are instead made when the captain leaves the harbor and can better judge the currents
and swell. We still provide the same trip length and amenities, albeit at a different site. We make
every effort to put our guests in the best, safest conditions possible.
We strive to provide stellar customer service to all our passengers and guests. While over 90% of
our reviewers rate us as excellent or very good, we appreciate and value all feedback our
customers choose to provide. We love taking guests out to experience Maui's amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.