Hello Mguan88,
Thank you for sharing your feedback regarding your Versailles Palace Guided Tour from Paris with Optional Gardens & Fountain Show. We apologize for the inconveniences and issues you encountered during your experience, and we appreciate you bringing them to our attention.
We deeply regret that the tour did not meet your expectations due to the late arrival of the bus and guide, as well as the lack of clear communication and assistance provided. Your concerns regarding the guide's low voice and inability to effectively communicate the information to the group have been duly noted, and we will address this matter with our team to ensure better audibility and communication in the future.
Regarding the access to the gardens and the fountain show, we apologize for any confusion or difficulty you encountered. Our aim is to provide a comprehensive and enjoyable experience, and we understand that the lack of English-speaking staff members at the location hindered your ability to fully appreciate and navigate the area. We will work on improving the availability of English-speaking assistance to ensure a smoother experience for our guests.
We sincerely apologize for the inconvenience caused and the negative impression it left on your visit to Versailles Palace. We value your feedback as it helps us identify areas for improvement, and we will take your comments into consideration to enhance our services and deliver a more enjoyable experience for our guests in the future.
Once again, we apologize for any disappointment caused, and we appreciate your understanding. Should you have any further concerns or questions, please do not hesitate to contact us directly. We hope to have the opportunity to regain your trust and provide you with an improved experience in the future.
Best regards,
Edgar J.
Communications Manager
City Wonders