THEY DONT KNOW HOW TO CYCLE at all ;)
we don't need to say much about your review. our hundreds of customers are talking for us, and they have left very good reviews because they LOVED this TOUR.
Just for the story: the customers had no idea about a bike, they didn't know how to ride a bike, on a bike tour. the bike didn't have any problems, for the woman we put the maximum assist power on the electric bike (5 maximum when we used 2-3) (sorry, it's not a scooter to press gas, but we make pedal) she also kept stopping whenever she wanted, our driver of course made many stops for rest . Then she stopped in the middle of nowhere and wanted to give up the bike, as she also asked a transfer to come and pick her up before the tour was over, and we arranged for her to be picked up from there. It should be noted here ,except these customers, we also had other customers who were tired of this behavior, but they always waited for you with persistence. And its not fair.
The big question is.
Why did you choose a bike tour if you can't ride a bike?