Dear Susan,
Thank you for taking the time to write not one, not two but three negative reviews for our company.
So let's make things clear.
Initially we messaged to inform you a day before, that your scheduled tour would start half an hour late, and you replied us about how excited you are for it.
Let's note here that your reservation did not include transfer service.
Then, the night before your paddling activity, in your next message you asked us about the best possible way to reach our base and we reverted with three possible alternatives.
At this point, we understood you were coming off a cruise ship and asked you to confirm and let us know the departure time of the last tender to your boat, wanting to make sure there was enough time for you to board safely after the trip.
Our sunset tour naturally depends on sunset and on said date would end at 20:15-20:20
Last possible tender for your cruise ship was at 21:00. This meant that practically there wasn't enough time for you to make it since you had to depart our base, drive to Fira walk and then take the cable car to the tender.
So we immediately called to inform you.
And despite our good will and intentions you were very rude and aggresive to us and then went on to threaten us with negative reviews unless, you were provided a full refund.
All our messages are on record and available since they went through the online booking platform.
Given our good will and our desire to help and assist our guests we find this kind of behavior unacceptable.
Regards,
Adonis
Santorini Sea Kayak Crew