Thank you for taking the time to write this review. It is a great opportunity for us to explain what really happened. First of all, you wanted an enderly person with oxygen bottle inhaler and stability problems (your mom) to do the tour. We informed you about a week before the tour that this is not wise and she will have trouble doing something like that. You responded that the tour guide could help her all the way up to Acropolis. We responded that the tour guide always helps (this is evident from the countless top reviews that refer to our tour guides offering their help beyond and above to elderly people). You decided to keep the initial reservation so we bought all the tickets. The day of the tour at the meeting point you said to the tour guide that your mom decided not to come.
The tour itself is about 4 hours. We cannot give an exact time as every person has its own pace. If there are elderly people and there is a line to enter we even do 5 hours. Should we charge them more? You were young people and at the day there was no line so near the end of the tour you said to the tour guide that you are very satisfied and it was a great tour and she asked you if you wanted to stay some more as it is earlier than 4 hours. You said that you were good. She estimated that you were tired from the tour and all the info. You also gave her a very good tip. So, if you were dissapointed in her, why you gave her tip? Once you contacted us that the tour was not completed we contacted her and she came in 2 minutes. She was polite and told you to continue the tour with even more info. You said that you did not want to continue. If you wanted to continue the tour and you were not satisfied, why you did not continue?
All the above, the way that you handled the situation shows that you were not interested in the tour itself. You just wanted to be refunded for your mom that she did not participated. We informed you from day 1 that you had to cancel her space but you ignored us.
Our company has top tour guides, some are Archaeologists, some with Phd's some with a Master's degree. All of them are professional and we are top rated. We would never act in the way that you describe. We are always at your disposal.