We're truly disappointed to learn that your unique tour experience didn't meet the excitement and expectations you had anticipated. It's disheartening to hear about the challenges you encountered throughout the day, from the unexpected distances during the walking portion to the logistical difficulties with group size and timing constraints.
Clearly, the issues you faced, such as the struggle to maintain engagement and receive information during the tour, and the inconvenience of separating from your group during the helicopter ride, greatly impacted your overall enjoyment. We sincerely apologize for the frustrations you experienced, as well as the missed opportunity to bid farewell to newfound friends and the lack of adult beverages on the boat ride.
Your feedback regarding the need for clearer descriptions, smaller group sizes, and better logistical planning is invaluable to us. We genuinely appreciate your honesty and will use your comments to reassess and enhance our tour operations to ensure a smoother and more fulfilling experience for all our guests in the future.
If you have any additional concerns or if there's anything else we can do to address your experience, please don't hesitate to reach out to us directly. We value your perspective and hope to have the chance to welcome you back for a more enjoyable experience in the future.