We apologize for the inconvenience and disappointment you experienced with our private transfer service. Your feedback is important to us, and we regret falling short of your expectations. We understand your frustration with the pricing and the drop-off location not meeting your expectations. We'll review our procedures to ensure clearer communication and better service delivery in the future. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.