Dear Rodrigo,
We appreciate your feedback and deeply regret the unfortunate incident that occurred during your pub crawl experience with us. We want to assure you that this is not a regular occurrence and was an isolated incident. Our guide's actions do not reflect our company's values or our commitment to providing a safe, legal, and enjoyable experience for our guests.
Regarding the separate charge for the 1.5-hour free drinks (optional 20€ extra), we have structured it this way to offer flexibility to our guests. Some may prefer not to opt for the extra drinks, hence this option allows them to tailor the experience to their liking. We always strive to be transparent about the pricing structure and are open to suggestions on how we can communicate this better.
We're genuinely sorry to hear that you found the selected bars to be unexceptional and the staff rude. Our goal is to showcase a wide array of Barcelona's vibrant nightlife, and customer service is something we hold in high esteem. Rest assured, your feedback will be used to review our bar selections and reiterate our expectations with the staff about treating our guests with the utmost respect.
Despite your recent experience, we would like to encourage you to give us another chance. We are confident we can provide a memorable pub crawl that meets your expectations and showcases the best of Barcelona’s nightlife.
Again, we extend our sincerest apologies and hope to see you again for a vastly improved experience.
Best regards,
Sean
Original Barcelona Tours