We have read your rather disappointing comments. She is a good guide that is improving every day and at least we are proud to have guides that speak Two languages. Now you took a tour with other people as it was a Shared Tour. These other people have all given this guide a thumbs up and a great review and you were the only negative one. In this case we go with the majority and believe She did her job well. We will not be firing her in the near future and will continue to encourage her in her career. Thank you for your comments.