Dear Rich,
Thank you for sharing your feedback about your recent food tour experience in Bologna. We sincerely apologize for the disappointing and unsatisfactory experience you had during the tour. This is certainly not the level of service we aim to provide, and we want to investigate the matter further to understand what happened and to take appropriate action.
To assist us in conducting a thorough investigation, we kindly request your booking ID or any other relevant details related to your reservation. This information will help us identify the specific tour and guide, allowing us to address your concerns promptly and effectively. Could you please contact us directly at info@withlocals.com and provide your booking ID? Thank you in advance!
We understand the frustration you must have felt with the tour's duration and the quality of the food and service provided. Your comments regarding the guide's behavior and focus on personal gain are taken seriously, and we deeply regret that this behavior was displayed during your tour.
At our company, we strive to provide our guests with an authentic and memorable experience, and we take pride in the professionalism and dedication of our guides. It is evident that we fell short of meeting these standards during your tour, and we apologize for the lack of courtesy and consideration shown.
Regarding the pricing, we acknowledge your concerns, and we will review the tour's inclusions and value to ensure they align with the expectations of our guests. If it is confirmed that the tour did not meet the advertised standards, appropriate measures will be taken, including providing compensation, if necessary.
Your feedback is invaluable to us as it helps us identify areas for improvement. We want to assure you that we take such matters seriously and will be addressing your comments with the respective guide and team members involved.
Once again, we sincerely apologize for the disappointment and inconvenience you experienced during the tour. Our team is committed to resolving this matter to your satisfaction and to preventing similar incidents in the future.
Please provide us with your booking details, and we will begin the investigation process immediately. Rest assured, your concerns are being taken seriously, and we appreciate your patience as we work to address them.
Thank you for bringing this matter to our attention, and we look forward to resolving this issue and regaining your trust in our services.
Kind regards,
Withlocals team