Dear Hankins,
Thank you for sharing your experiences with us
We are sorry for the misunderstanding at the time of pick-up, we have created an option "Shorex" for this modality to better fit the needs of the client. In high season is complicated the logistics at the port, fortunately, we have adapted and improved the way to make the collection.
In the season of cruises, this tour is trendy for its approach to our culture, and that gives us a trip to the surroundings of the city is why in the ranch are a number of passengers considered. However, we have changed the protocols at the ranch so that all passengers can enjoy its attractions
We hope that the inconveniences on the tour haven't overshadowed the experience at the ranch, this tour shows that part of our country culture and teaches the traditions that we most appreciate.