Hello Darcie, we thank you so much for your comments... as we mentioned you at check in , weather is something we can not control , and due to wind seep and according to authorities instructions we were not able to navigate outside the lagoon with boats less that 40ft... for security reasons. Our priority is our customers secutiry of course! We informed this to you and all your group at check in and you agree, that is why you took the tour, we actually gave you the oiption for reschedule or reimburse.... And the $15 usd you pay at check in is written on your booking confirmation , it also mentions all the inclusions and exclusions and this is not something we do not informed previously to our customers since they are booking their tickets.
We are glad that you were able to take the 1 hr 40 minutes tour , driving the speed boats with your family , including all the equipment, free lockers, bottled water...
Photo and video is an optional service , you can either buy it or not.
We hope next time weather is better and secure. See you next time!