Thank you for sharing your feedback on your experience. We're pleased to hear that your driver was timely and that you enjoyed the various aspects of the tour, including the cenotes, tequila tasting, Mayan snack, cultural insights, and entertainment. We'll certainly take note of your suggestion regarding the initial interaction with the driver, and we apologize for any oversight. Your input about providing information on the duration of the drive to the starting point is valuable, and we'll work on improving communication in that regard. We appreciate your positive comments about your cenote guide, Matt (Mati), and we hope to have the opportunity to welcome you back for another wonderful experience in the future!
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Customer service representative