up to 24 hours before the experience starts (local time)
If your hotel is not listed, it means that you need to go to a special meeting point, please let us know which hotel you are going to stay in so that a representative of our company will contact you to indicate the meeting point. and the pick-up time. This service has two different schedules, the first is for a morning tour and the pick-up is in: CANCUN AND PLAYA DEL CARMEN AREA between 8:00 to 8:30 am, TULUM AREA between 7:00 to 8:00 am. We will be arriving at the park at 9:30 am. The second is for a mid-day tour and the pick-up is in: CANCUN AREA AND PLAYA DEL CARMEN between 12:00 to 12:30 Pm, TULUM AREA between 11:00 am to 12:00 pm. We will be arriving at the park at 1:30 p.m. Schedules vary depending on the hotel, our representative will tell you the exact pick-up time via email or text message. For Tulum hotels and Airbnbs, the special meeting point will be the Super Aki Tulum Supermarket in the city center. Please consider the transportation schedules for your pick up and drop off.
You can cancel up to 24 hours in advance of the experience for a full refund.